About

Honesty, enthusiasm, and integrity are the building blocks of ProAudio. Our founder, Mike Jay, has been in the industry since 1978, starting off as the service manager at Thoroughbred Music. Over the years, we’ve used our passion for electronics to deliver quality, reputable service.

We hope you will visit us soon.

 

Frequently Asked Questions

 

Do you work on…?

We are able to repair many different types of equipment. Please see our service page for a full list of brands and types of equipment.

How much will it cost?

The cost of a repair will vary depending on the type of unit, and the types of faults we discover during our diagnosis. A $60 deposit is required up front for all incoming repairs. The deposit is used to diagnose your unit and generate a repair estimate. It is also applied towards the final cost of the repair.

What is your turnaround time?

We are currently averaging around 2 weeks, which allows for parts to be ordered if needed. We will usually be able to get back to you with an estimate within a week or so of the unit arriving here. A $30 rush service is available if you need your unit back sooner for a gig or performance.

Do you sell parts?

We do not sell parts outside of a repair. We do, however, sometimes carry products for sale at the front counter (e.g. DeoxIT spray solvents).

Do you buy/sell equipment?

We do not buy equipment, however we do have consignment services available for a 70/30 percentage split. To see what consignment items we have for sale, please see our shop page

What are your hours?

Monday – Friday: 9:00 am – 5:30 pm
Saturday: 9:00 am – 12:00 pm
Sunday: Closed

Has my consignment item sold?

We will contact you if your item has sold, or if we receive any offers. If you would like to change your price or take the item back, please contact us with your name and the make/model of your equipment.

I lost my Full Annual Service documents. How can I reprint them?

Please contact us with the make/model, and serial number of the unit, as well as your preferred shipping address, and we will send you new copies.


If you have any questions, please contact us.